If there’s a snake inside your home, near children or pets, or somewhere people can’t avoid, call us now. We’ll find an available local catcher in your area as quickly as we can.
Call us and we will check which local catcher is available.
If someone may have been bitten, call 000 first. Keep them still and calm, apply a pressure immobilisation bandage if you know how, and follow the snakebite first aid steps.
What counts as an emergency
Treat it as urgent if:
- the snake is inside your house, in a bedroom, or anywhere people sleep
- it’s near children, older people or pets and they can’t easily be kept away
- it’s in a classroom, shop, office or worksite where people are moving around
- it’s in a garage, laundry or car you need to use
- you’re unsure whether anyone has been bitten (in that case, call 000)
If the snake is passing through a large yard and nobody needs to go near it, it may leave by itself. Keep everyone away and call us if it stays or comes closer to the house.
Right now, while you wait
- Get people and pets away. Bring pets inside or lock them in another room.
- Contain it if you can do so safely. If it’s in a room, close the door and block the gap underneath with a towel. Never step past the snake to do this.
- Keep watch from a distance. A couple of metres is the minimum; further is better. Note where it goes so you can tell the catcher.
- Leave it alone. Don’t try to catch it, trap it under a bucket, hose it or kill it.
How we handle urgent calls
When you call, we’ll ask for your suburb, where the snake is now and whether anyone’s at risk. We then contact local catchers who cover your area and connect you with one who can attend. The catcher confirms their price and timing with you directly before setting off.
We won’t guess at arrival times or make promises we can’t keep. If no catcher is available in your area, we’ll tell you so you can make other arrangements.
After hours
Snakes are most active in the warmer months, and calls don’t only come during business hours. Late-night availability varies between catchers and areas, so please call and we’ll tell you honestly what’s possible.